One of the biggest benefits to a blogger such as myself doing customer service is that I have first hand access to customer complaints and the issues they’re facing while using a product.
One of the most recent things that I definitely want to cover today is the issues customers have been facing using the SNH-P6410 Samsung SmartCam HD Pro. I’ll be writing a series for this product starting today and will tackle some of the more prominent issues as I go. Please email me with questions if you have any at firstname.lastname@example.org, or if you have anything you’d like covered definitely let me know.
The microSD card problem
Up until now, the most frequent issue that I’ve seen is the issue with the microSD card not being read or not being found.
It’s not so much that your camera is broken or defective; it most definitely could be, but it probably isn’t the case here.
From what we’ve received from Samsung, it seems that by inserting the card while your camera is up and running, you may experience that situation where it reads ” No microSD found” or something along the lines of this:
Don’t be alarmed if you see this on your first try! It’s happened to many and has resulted in me writing this article.
Although it may be a but cumbersome, there is a different method or procedure that has shown success in most situations. Samsung recommends 3 brands that they’ve tested to work fine with their system. Of course, you’re not limited to these three but they’re the recommended cards. Those three include Sandisk, Transcend, and Samsung. We here at our office have tested out two of t he brands and that’s the SanDisk Ultra and the Samsung SDXC, both class 10. About 8 times out of 10, the Samsung microSD card was read directly even with the camera up and running while the SanDisk showed the message above 10 times out of 10.
So here’s what you want to do.
1. Unplug your camera. Make sure its completely off
2. Insert the microSD card in the card slot on the camera. Insert it fully into the camera until you here that click noise because sometimes you’ll actually fit it into the card slot but miss the latch, so make sure that the card locks into the slot.
3. Power on the camera. Plug everything back in and wait for it to boot up again.
4. Wait for the camera to reconnect to the network or if you have to hold the Wi-Fi button to do so again, take that step and get it connected again.
5. Finally, launch the site or app and your microSD card should be functioning.
On your app, the microSD card tab should be active like so:
Let’s say this process doesn’t work. Then there could be a second issue. Like most other electronics, the most compatible format for memory cards whether it be a hard drive or a microSD card, is the FAT format. The NTFS format is probably on the more advanced side but compatibility issues actually do come up. As such, the compatible format for the microSD card is the FAT format.
If you purchased the microSD, you also probably got with it or ordered with it an adapter so you can ultimately plug it into your computer. This being the case, plug your microSD into the adapter and insert it into the computer. Find the new drive that comes up and do a full format of the card into FAT format. After doing so, follow the same procedure as the one above and you should find that it works.
In the case this doesn’t work…
You may actually have a lemon if all this doesn’t work for you. Most of the customers that I’ve spoken to in regards to the microSD card troubles have had success using this method. So if you’re one of those people, I hope that this has been an informative and helpful article for you.